Limited Functionality

Our servers are coming back up now. It may take a little more time before full functionality is restored, but you can still place orders on this secure, satellite website. Please check the limitations (below) before ordering.

The following items are unchanged.

  • There have been no changes to our banking or payment information. 
  • There have been no changes to accounts.
  • Most custom pricing is correct but a small percentage of customers may see outdated pricing. Please submit the order even if the pricing is incorrect and we will manually correct this on the invoice.

General Limitations

Limited Functionality

 

Temporary Solution

Customer Support phone system is down

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Call our direct line numbers, found HERE

Sequencing results are not in order history

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For all new orders, sequencing results will arrive via an email link

Documents missing in Order history

>

Email Customer Support 

Credit cards down

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Enter "CC-X" in the PO field. We will manually correct this during the invoice process

EVOcards down

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Enter "EVO" in the PO field. We will manually correct this during the invoice process

B2B punchouts and Portals down

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Create an account here and order directly on this website.

Quotes

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Email Customer Support for a quote. Quotes will be prioritized after all email orders are in the system, so please be patient as it may take more time than usual to receive your quote.

 

Sequencing Limitations

Product

Email Orders

Operon.com

Notes

Download Results

See notes

See notes

Results will be emailed to customers instead of posted into order history for the time being.

Sequencing Tubes

 

SimpleSeq Tubes

 

SimpleSeq Premixed Tubes

 

New 8-strip function

 

Plates (standard)

 

Prepaid Plates

 

Ready2Load Plates

 

ShortSeq Plates

 

FlexReads

 

Digital Shipping labels

See notes

Digital labels are available for standard products but not prepaid items.

Shipping Kits

X See notes Depends on location.

 

 

 

DNA / RNA Oligo Ordering Limitations

Product

Email Orders

Operon.com 

Notes

DNA Tubes

 

DNA Plates

 

EXTREmer Tubes

 

EXTERmer Plates

 

qPCR Probes

 

MGB Probes

 

RNA

 

Chimeric

 

siRNA

 

 

Original Notification on Cyber Attack

Eurofins Scientific has detected a cyber attack and shut down multiple servers as a preventative action. Online functionality will be limited during this period. At this time, there is no evidence of unauthorized transfer or misuse of data. These actions are being taken as a precautionary measure to protect your data and ensure system stability. Unfortunately, the tradeoff is limited front-end ordering capabilities.  Eurofins Genomics apologizes for the temporary disruption. Eurofins IT is working hard to reinstate operations as quickly as possible. We will communicate any updates on the situation through the website and by email.