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*NOTE: the main phone tree system is down. Please call using the direct phone lines below. Wait times are currently high due to call volume. Email is working:

Technical Support


Billing and Accounting

Phone: 1-800-688-2248

   Direct Line 1: 1-800-688-2248-ext 4

Please note that the sequence data for the orders placed previously are now available at your order history page. Please also take a moment to review answers to other questions in our FAQs page. We have made several changes to improve your genomics shopping experience and would love to get your feedback in further improving them. Write to


“Genomics Support was very useful and convenient when fixing my problem.  The person I spoke to was helpful and kind. Communicating with him was a breeze and he was able to fix my problem in a prompt manner.”

     -        Courtney B.

Quotes, Pricing & Special requests

Quotes can be submitted automatically online.  Click here for directions.  For any questions about quotes, price agreement numbers, and other request, contact us at:


Address for Submitting Samples

United States and South America Canada

12701 Plantside Dr.
Louisville, KY 40299
Tel: 1-800-688-2248

100 King Street West, Suite #5700
Toronto, ON M5X1C7
Tel: 1-800-688-2248